Returns Policy

 

Returns and Exchanges

Not happy with a product?

Within reason, this is not a problem because here at ADVWorx we aim to ensure you’re out having fun not out of pocket!

We offer a 60-day No-Hassle return or exchange policy* for products that are in “As New” condition with all labels, stickers and packaging. 

 

Return Tips

Make sure the item has all the original tags, labels and stickers attached.

Ensure the item is in its original packaging, making sure it is secure and able to be restocked if suitable for resale. Return in the original box.

Don’t forget to include your order number so we know who sent it - you’ll be surprised how many people do!

Please note, that we reserve the right to reject the return of an item not in resaleable condition. In some instances, at the discretion of our returns team, a 20% restocking fee may be incurred (we will discuss this with you first).

ADVWorx is not responsible for packages lost during return shipment. 

 

Fitment and Installation Tips

Loosely install the part onto your bike to ensure it sits correctly before tightening the bolts.

Never force an item trying to fit it in. If in doubt, get in touch. Refrain from scratching, twisting or bending the item. Using a soft blanket under hard parts when on the ground will help. 

 

Warranty

If your goods have a manufacturing defect, we will be happy to process an exchange or refund.

To speed up the warranty process, please send us a photo of the area of concern.