Frequently Asked Questions

 

When will I receive my order?

Items out of stock are indicated on our website. If products are on backorder you will be notified by email or phone within 24 hours during business hours, Monday to Friday. 

Backorder items always receive priority. You will be notified of an estimate for our next shipment. When the shipment arrives our backorders are shipped immediately. 

 

What credit cards do you accept?

We accept Visa and Mastercard.

 

When will you charge my credit card?

When you place an order online, your card will be charged immediately. Under normal circumstances, we do not take payment for backorders but reserve the right to take payment of up to 100% of the invoice.

 

Is my credit card information safe if I place an order online?

Yes. We use industry-standard security and encryption technology to make sure your information is safe. 

 

How can I tell if an item is in stock?

Stock and availability information will be shown once you have selected the product. This information will also be shown on the shopping cart page and in your confirmation email.

 

What happens if I hit ‘Notify Me’ on out-of-stock items?

If you’re interested in being notified as soon as we have a product back in stock, just click ‘Notify Me’ and enter your email address. As soon as we receive the products in the warehouse, you’ll be sent an email letting you know it’s back in stock.  

 

Do you offer discount codes or coupons?

We do from time to time, so keep an eye out for upcoming discounts. Once you have selected the gear, go through the checkout process and enter the coupon code at the top of the page. You will see the discount automatically applied to the total box. Just remember, these coupons don’t last forever. Please note - vouchers and coupons are non-transferable, non-refundable and cannot be exchanged for cash.

 

What does lifetime mean?

The lifetime of a product, unfortunately, does not mean your lifetime. The intensity under which the product is used determines these factors. Rips, tears, cuts, burns, improper care, negligence, normal wear and tear, modifications, alterations or use for a purpose other than what the product is designed for will void the warranty. 

The lifetime of a product has typically expired when an item contains or has experienced multiple issues such as tears in multiple places, fading fabric, excessive dirt and stains, consumer “repairs”, broken zippers and findings, torn lining, broken and/or missing stitching.